Shipping Policy — Italian Tweaks (Digital Services Only)

• No Physical Shipments

  • Italian Tweaks provides digital advisory services only. We do not ship physical products, mail printed materials, or deliver items by courier.

• Delivery Method

  • All deliverables (e.g., reports, action plans, recommendations, configuration notes, recordings) are delivered digitally via email and/or a secure client portal or shared drive designated by Italian Tweaks.

• Fulfillment Timeframe

  • Unless otherwise stated in your service description or invoice, digital deliverables are typically provided within the agreed project timeline communicated at booking or kickoff.

  • For one-time consultations, any post-session notes or materials are generally shared within [X business days] after the appointment.

• Time Zone

  • Our standard operating time zone is America/New_York (ET). Delivery estimates and deadlines are based on this time zone unless otherwise agreed in writing.

• File Formats

  • Deliverables may include PDF, DOCX, XLSX, PPTX, MP4, or shared-link formats, as applicable to the service purchased. If you require a specific format, please request it before work begins.

• Access & Download

  • You are responsible for maintaining access to the email address or portal credentials you provide. Please download and back up your files upon receipt.

• Failed Delivery / Email Issues

  • If you do not receive your digital materials by the expected date, check your spam/junk folder and ensure your mailbox can accept attachments/links.

  • Notify us at [insert official support email] within 48 hours of the expected delivery so we can re-send or provide alternate access.

• Shipping Fees

  • Because we do not ship physical goods, there are no shipping or handling fees.

• Addresses

  • Physical mailing addresses are not required for our services. Please ensure your email and contact details are accurate at checkout/booking.

• Geographic Availability

  • Our services are provided remotely and may be available worldwide, subject to applicable laws, sanctions, or platform restrictions.

• Taxes & Duties

  • No customs duties apply to digital services. Sales/VAT/GST may apply depending on your location and the nature of the service and will be shown at checkout or on your invoice when applicable.

• Changes & Delays

  • Project timelines may shift due to scope changes, client response times, or factors beyond our reasonable control. We will communicate updates promptly and provide revised delivery estimates where needed.

• Relation to No Refund Policy

  • Delivery of digital services is governed by our No Refund Policy (all sales final). Non-attendance or scheduling changes do not create eligibility for refunds. Please review the policy posted on italiantweaks.com.

• Policy Updates

  • Italian Tweaks may update this Shipping Policy from time to time. The version posted on italiantweaks.com at the time of purchase will apply to your order.